Details
Third-year PhD student
Telephone: +44 (0)1225 383 374
E-Mail: m(D0T)j(D0T)billings at bath(D0T)ac(D0T)uk
Qualifications
2004 MSc Human Communication and Computing (University of Bath)1999 BSc (hons) Communications and Society (University of Leicester)
Research Interests
My research, supervised by Dr Leon Watts, seeks to investigate the impact of Computer-Mediated Communication (CMC) on the process of third-party dispute-resolution (such as mediation or conciliation).The aim is to develop a better understanding of the relational impact of mediated communication.
Related Interests
I volunteer as a community mediator with Portsmouth Mediation Service, a workplace mediator at the University of Bath. I am also employed by the UK Advisory, Conciliation and Arbitration Service (Acas) as an employment rights advisor.I also organise the Department's HCI seminar series. (If you are interested in presenting at one of these seminars, feel free to contact me).
Work to date
Conferences, Papers and Book Chapters
Billings, M. & Watts, L. (in press): The Model of Relational Communication: explaining difficulties encountered through the use of technology in alternative dispute resolution. To appear in "Issues in Alternative Dispute Resolution"; ICFA University PressBillings, M. & Watts, L. (2007): A Safe Space to Vent: Conciliation and Conflict in Distributed Teams.
10th European Conference on Computer Supported Co-operative Work, Limerick, Ireland, 24 - 28 September 2007.
Billings, M. & Watts, L. (2007): Expanding the toolbox: computer-mediated communication and mediation practice
Presented at The Fifth UN Forum on Online Dispute Resolution, University of Liverpool, Liverpool. 19 - 20 April 2007.
Billings, M. & Watts, L. (2007): How does computer-mediated communication change the way that we interact?
Presented at SET for Europe 2007, House of Commons, Westminster, London. 19 March 2007.
Billings, M. & Watts, L. (2005): Conflict, conciliation and computers: how mediation may alter the perception of difference
Presented at Conflict Research Society Annual Conference, Sheffield Hallam University, Sheffield. 31 August - 2 September 2005